Retrun

Returns & Refunds

At BOXMAN, we want you to feel confident when placing your order.

Eligible products may be returned within 30 days of delivery, provided they meet the conditions listed below.

Return Conditions

To qualify for a return:

  • The item must be unworn, unused, and unwashed.

  • The item must be returned in its original packaging.

  • All original labels and tags must remain attached.

  • The item must be clean and free from stains, odors, damage, or signs of wear.

  • Valid proof of purchase or an order number must be provided.

For hygiene reasons, underwear and socks can only be returned when they are unopened, unworn, and still sealed in their original packaging.

Products that do not meet these conditions may be refused.

How to Request a Return

Before returning an item, submit a return request through the available customer service or contact form on our website.

Please provide:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photographs when the product is damaged, defective, or incorrect

Please do not send products back before receiving return instructions.

Return Shipping Costs

Unless the product is faulty, damaged, or incorrectly supplied, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service.

BOXMAN is not responsible for returned packages that are lost or damaged during return shipping.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

Exchanges

Need a different size?

Eligible items may be exchanged under our Perfect Fit Guarantee, subject to the applicable conditions and product availability.

Please request an exchange before returning the product.

When the requested size or product is unavailable, we may offer:

  • Another available size or color

  • Store credit

  • A refund

Damaged, Faulty, or Incorrect Products

Please inspect your order as soon as it arrives.

Submit a request promptly when:

  • The product is damaged

  • The product is defective

  • You received the wrong product

  • An item is missing from your order

Please provide clear photographs showing:

  • The full product

  • The affected area

  • The packaging

  • The shipping label

Once reviewed and approved, BOXMAN may arrange a replacement, refund, or another appropriate solution.

Non-Returnable Products

The following products cannot normally be returned:

  • Opened underwear or socks

  • Worn or washed products

  • Products without original packaging

  • Products with stains, odors, or damage

  • Gift cards

  • Personalized or customized products

  • Final-sale products, unless faulty

  • Products damaged through misuse or incorrect care

Your statutory consumer rights remain unaffected.

Refunds

Once your return reaches us, it will be inspected.

You will be notified when the return has been approved or rejected.

Approved refunds will be issued to the original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Partial Refunds

A partial refund may be offered when:

  • The product is returned with missing packaging

  • The product shows minor signs of use

  • Part of a bundle or multipack is missing

  • The product has been returned outside the stated period

  • The product has lost value because of handling beyond what was necessary to inspect it

For hygiene-sensitive items, opened or worn products may not qualify for any refund.

Late or Missing Refunds

When an approved refund has not appeared:

  1. Check your bank or payment account again.

  2. Contact your card provider or payment service.

  3. Contact your bank, as processing delays may apply.

  4. Allow the stated processing period to pass.

Order Cancellations

Contact us as soon as possible when you wish to cancel or change an order.

Orders are processed quickly, so changes or cancellations cannot be guaranteed after the order has been submitted.

Once an order has shipped, it must be handled through the normal return process.

Incorrect Delivery Address

Customers are responsible for entering a complete and accurate delivery address.

When an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be sent again.

Shipping charges may be deducted from the refund where applicable.

Refused or Uncollected Packages

When a package is refused or not collected and is returned to BOXMAN, the order may be refunded after it reaches our warehouse.

Original shipping costs and any return-to-sender charges may be deducted from the refund.

Promotional Products and Free Gifts

When an order includes a free gift or promotional product, the free item must also be returned when the remaining order no longer meets the promotion requirements.

When the free gift is not returned, its retail value may be deducted from the refund.

Bundle and Multipack Returns

Bundles and multipacks must normally be returned as a complete set.

When only part of a bundle is returned, the refund may be recalculated using the regular price of the products kept by the customer.

Statutory Consumer Rights

This policy is offered in addition to any mandatory consumer rights that apply in your country.

Nothing in this policy limits rights relating to defective, damaged, or incorrectly supplied products.

Policy Updates

BOXMAN may update this Returns and Refunds Policy when operational or legal requirements change.

The policy that applied when your order was placed will normally apply to that purchase.